I know. That seems like a stupid question. OF COURSE we trust our volunteers, you say. Why else would we put them into a room with children?
But, how about trusting them enough to give you input for the way you run your ministry? Do you want to hear what they have to say? Would you ever let them take ownership of their volunteer role?
Ask yourself these questions:
What do your volunteer meetings look like? Do you have them? Are they geared towards you telling them what they need to know? Or are they a forum to discuss what’s happening in your children’s ministry with a common goal of making the ministry better?
If your meeting could be said in an e-mail, don’t have the meeting; write an e-mail. Your volunteers will thank you. However, if your meeting requires a white board, thinking caps, and real dialogue, you may actually have volunteers signing up to attend that meeting. Our volunteers live in the environments we create. They know them like the back of their hand. They know what works and what doesn’t. They know what they’d change, and what they’d completely throw out the window. Make sure your volunteers are part of the solution. I’m guessing that they’ll have better ideas than your team will.
When was the last time you sat across the table from a volunteer and asked him or her for three ways that you could make your curriculum more effective?
I like what our team puts together for weekend programming. I actually think we’re pretty good at it. We create some really great ideas for our kids. And you know what, I don’t want to hear that someone doesn’t like them. I also know that the collective intelligence of our 200+ volunteers is greater than that of the 6 staff people I bring to a creative meeting. I need to hear what they have to say. I need to really listen to it and take it to heart. This doesn’t mean I’m required to put everything I hear into practice; I don’t do that with my own ideas. But, this will ensure that I’m at least hearing ideas that are not our own and biased towards our own programming fall-backs.
Do you leave openings in your children’s ministry curriculum for volunteers to personalize and adapt the lesson or small group activities to fit the needs of their small group?
Giving freedom is always scary. We take such ownership of the curriculum that allowing our volunteers to adapt and personalize it makes us feel like we’re being irresponsible. However, if our small group leaders are really being the small group leaders that we hope they are, they will know their kids better than we will. They will know the perfect story from their own life that will not only hit home that bottom line but also will gain a huge amount of relational equity with those kids.
Do you regularly seek out information from those who are least likely to give you their opinion?
Chances are that the people who aren’t talking ARE thinking and processing what they see and do in your ministry. To be sure, these folks have an opinion. They could be just waiting for you to ask them for it.
Don’t know where to start?
Try an informal survey. I’m positive that I’m not giving many of you a new resource by mentioning Survey Monkey. However, I wanted to highlight it anyway.
This is a simple on-line app to help you gather and collate the information you’d like to receive. We’ve been using this for quick after-event surveys all the way to large-scale end of the year surveys for volunteers.
Don’t wait until the end of the year to get feedback that could help make your program better.
Around February this year, we sent out an e-mail survey to several volunteers. We broke down the mini-survey into categories and asked open-ended questions:
Staff Interaction
If you have contact with staff, how would you describe that interaction?
What would you maintain, what would you change?
Role/Training
How have you grown in your role this year?
How could we help you improve in your role?
Would you be willing to train someone in your role?
What topics would you suggest for our training session next fall?
Community
How would you describe the level of community with other volunteers in your room or that you regularly interact with?
Parent Interaction
Do you interact with parents in your role and how would you describe that involvement?
Recruitment
Have you invited anyone to join serving in your area or in DV this ministry year?
Who do you think could do your role and does not serve currently in DV?
Discovery Village in General
When observing DV each week what areas do you perceive are going well?
What areas do you see need improvement?
A great idea to impact kids and families would be:
Comments:
Overall, I was pleased with the results. The ones which I would have rather not had to read, I need to read in order to grow as an organization. We used the results not only to improve what we could on the spot, but we also used what our volunteers said to influence the goals we wrote for this current ministry year.
I’m looking to send out a survey this November. I’d love to hear your questions that have lead volunteers to give you the answers you need to hear. Please comment and post them below.
Volunteers | Do you trust them?
I know, that seems like a stupid question. OF COURSE we trust our volunteers, you say. Why else would we put them into a room with children?
But, how about trusting them enough to give you input for the way you run your ministry? Do you want to hear what they have to say? Would you ever let them take ownership of their volunteer role?
Ask yourself these questions:
- What do your volunteer meetings look like? Do you have them? Are they geared towards you telling them what they need to know? Or are they a forum to discuss what’s happening in your children’s ministry with a common goal of making the ministry better?
If your meeting could be said in an e-mail, don’t have the meeting; write an e-mail. Your volunteers will thank you. However, if your meeting requires a white board, thinking caps, and real dialogue, you may actually have volunteers signing up to attend that meeting. Our volunteers live in the environments we create. They know them like the back of their hand. They know what works and what doesn’t. They know what they’d change, and what they’d completely throw out the window. Make sure your volunteers are part of the solution. I’m guessing that they’ll have better ideas than your team will.
- When was the last time you sat across the table from a volunteer and asked him or her for three ways that you could make your curriculum more effective?
I like what our team puts together for weekend programming. I actually think we’re pretty good at it. We create some really great ideas for our kids. And you know what, I don’t want to hear that someone doesn’t like them. I also know that the collective intelligence of our 200+ volunteers is greater than that of the 6 staff people I bring to a creative meeting. I need to hear what they have to say. I need to really listen to it and take it to heart. This doesn’t mean I’m required to put everything I hear into practice; I don’t do that with my own ideas. But, this will ensure that I’m at least hearing ideas that are not our own and biased towards our own programming fall-backs.
- Do you leave openings in your children’s ministry curriculum for volunteers to personalize and adapt the lesson or small group activities to fit the needs of their small group?
Giving freedom is always scary. We take such ownership of the curriculum that allowing our volunteers to adapt and personalize it makes us feel like we’re being irresponsible. However, if our small group leaders are really being the small group leaders that we hope they are, they will know their kids better than we will. They will know the perfect story from their own life that will not only hit home that bottom line but also will gain a huge amount of relational equity with those kids.
- Do you regularly seek out information from those who are least likely to give you their opinion?
Chances are that the people who aren’t talking ARE thinking and processing what they see and do in your ministry. To be sure, these folks have an opinion. They could be just waiting for you to ask them for it.
Don’t know where to start?
Try an informal survey. I’m positive that I’m not giving many of you a new resource by mentioning Survey Monkey. However, I wanted to highlight it anyway.
This is a simple on-line app to help you gather and collate the information you’d like to receive. We’ve been using this for quick after-event surveys all the way to large-scale end of the year surveys for volunteers.
Don’t wait until the end of the year to get feedback that could help make your program better.
Around February this year, we sent out an e-mail survey to several volunteers. We broke down the mini-survey into categories and asked open-ended questions:
Staff Interaction
If you have contact with staff, how would you describe that interaction? What would you maintain, what would you change?
Role/Training
How have you grown in your role this year?
How could we help you improve in your role?
Would you be willing to train someone in your role?
What topics would you suggest for our training session next Fall?
Community
How would you describe the level of community with other volunteers in your room or that you regularly interact with?
Parent Interaction
Do you interact with parents in your role and how would you describe that involvement?
Recruitment
Have you invited anyone to join serving in your area or in DV this ministry year?
Who do you think could do your role and does not serve currently in DV?
Discovery Village in General
When observing DV each week what areas do you perceive are going well?
What areas do you see need improvement?
A great idea to impact kids and families would be:
Comments:
Overall, I was pleased with the results. The ones which I would have rather not had to read, I need to read in order to grow as an organization. We used the results not only to improve what we could on the spot, but we also used what our volunteers said to influence the goals we wrote for this current ministry year.
I’m looking to send out a survey this November. I’d love to hear your questions that have lead volunteers to give you the answers you need to hear. Please comment and post them below.